FAQ

FAQ

My Account
How do I create an account?

Creating an account is easy!

  • In the top left-hand corner of site, click on Sign in or Register

  • On the page that opens, enter your details. Fields marked with an asterisk (*) are required.

  • Tick to accept our message, and confirm your passwords.

  • Click the button Register, you’ve just created your account!

Can I change the email address on my account?

We can help you with that – just sign into your account and click on My Account in the top left-hand corner of the screen and choose the Customer Info option, you can edit your information easily.

I've forgotten my account password.

No problem. In the login page, choose the Forgotten Password option. Fill out the details and you’ll get an email through to help you reset it. If the email doesn’t hit your inbox, remember to check your junk folder.

I can’t receive your E-mail.

First, check your E-mail address, to ensure that you have left the right one.

Then go to your junk mail fold, search for our E-mail, and set it as no spam/no junk E-mail. To ensure that our messages arrive again (and don't go to your junk or bulk email folders), please add service@justyling.com to your address book.

What does the “My Credit” mean?

When your order status is complete, you will obtain corresponding credit according to the order amount ($1 =100 credit). When refund happen, your credit will be subtracted. The store credit may be used on the following order placed on 100 credit=$1.

 

Payment
What payment methods do you accept?

We accept payment by PayPal & Credit Cards.

How to pay my order with Credit Card?

We accept credit card payments, you can find more instructions here or make payment by credit card directly here.

 

Orders
I don't have an account, can I still order?

When placing an order, the personal account is required for your better shopping experience and after-sale service. However, you can still review our products and add your favorites to the cart without an account.

Why has my order been cancelled?

If we email to let you know we’ve had to cancel all or part of your order, it’s because items have sold out and we’re unable to get them to you. We won’t charge you for these pieces, of course!

 

Returns
How do I return or exchange my purchase if I find it not satisfactory?

Please read our Return Policy carefully to find out exactly how to return your order to us and to ensure you can proceed with your return request as quick as possible.

When could apply for a return?

I forgot to include my dispatch note in my return, what can I do?

Just contact our customer service team by return@justyling.com and let them know what’s happened and what you’re returning, and send over your proof of postage.

How do I get a refund?

To get a refund, please go to My Return Requests. Just follow the instructions to send the item you'd like to return back to us. Once your return has been received and accepted, you'll see a refund to your original form of payment in about 7 business days.

Is there a valid refund application period?

Yes, you are required to apply for the return within 25 days after payment and you will have a further 7 days to return them. For your easier shopping experience, we will deal with your Return Request on system. If you want to apply for the refund, just sign into your account and you can see the button Return under My Orders, the Return button will be activated after 7 business days since payment.

 

Shipping & Delivery
How long is the total delivery time?

Total Delivery Time = Processing Time + Shipping Time. Processing time is for us to prepare your order, and within 8 days. justyling will email you if the merchandise you have selected is not currently in stock.

What countries or regions do you ship to?

We currently ship to countries listed in the shipping rate table. For destinations not listed above, please contact us for help.

What carriers do you use?

We use carriers including but not restricted to: e-Packet, the U.S. Postal Service (USPS), DHL, and EMS.

Why your order may arrive in two or more packages?

Occasionally, we need to send your order in two or more shipments due to the shipment limitation. Our shipping charge applies only to the first package shipped. There are no additional shipping charges for subsequent shipments for the same order.

 

Still Need Help?

Still need help? Contact us!